MyHealthHome

FAQ

What is Lutheran Health Network MyHealthHome?
MyHealthHome is a free, secure online patient portal that gives you access to your health information anytime, day or night. The new patient portal is powered by Cerner.

Was there a previous version of the patient portal?
Yes. Access the previous version here.

Can I access the portal from my phone?
Yes. Download Cerner's mobile app, called HealtheLife, and sign in just as you would on a computer or tablet.

Is there any way to connect mobile health management apps to my health record?
You may be able to securely connect certain third-party health management apps (i.e. Apple Health, fitness trackers, dietary trackers, etc.) to your MyHealthHome data. If interested, please email lhn-api@lhn.net and include your name and contact information so a representative can contact you.

Enrolling

How do I set up a new MyHealthHome (Cerner) account?
Sign-up is simple and takes place as part of a visit to an LHP office or during a hospital stay. Once you sign up, watch for an email from noreply@iqhealth.com. Click the enrollment link to complete the process.

What if I don't receive the invitation email?
To ensure that the MyHealthHome invitation email reaches you, add noreply@iqhealth.com as an approved sender. If you don't receive an email and have checked your SPAM folder, click here to self-enroll.

NOTE: Your medical record number (MRN) is required to complete self-enrollment. This number is located on your office visit summary, hospital discharge paperwork or patient wristband.

What is my username? My password?
You determine your own username and password when you create your MyHealthHome account online.

Access

How can I access my child's or other family member's health information?
If you are interested in MyHealthHome access for your child(ren) or an adult for whom you are legally responsible and that individual is a patient of a participating provider, you will need to sign up in person by completing an Authorized Proxy User Access Request Form. Sign up with participating physician offices takes place at the time of provider appointments.

Can I give others access to my information?
Only you - and those you authorize - will be able to see or gain access to the information in your portal.

Password/Log-in issues

What if I forget my password?
If you don't remember your password, select "Forgot password" and follow the instructions to reset your password.

What if I have trouble logging in or using the new (Cerner) portal?
Call MyHealthHome Technical Support at (800) 669-4096(800) 669-4096.

What if I need help with the previous version of the portal (FollowMyHealth)?
Call 1-844-604-43571-844-604-4357 or email myhealth@lhn.net.

Confidentiality and privacy

Will my portal information be secure?
Yes. MyHealthHome uses a secure, encrypted connection and all health data is stored on a secure server.

Personal and medical information in the MyHealthHome portal remains confidential. Only you - and those you authorize - are able to see or gain access to the information in your portal. We will not share your personal information with any outside party not affiliated with our organization.