COVID-19 - We are Prepared to Protect and Provide Care

The safety of our patients and our healthcare team is always our priority. Our hospitals, clinics and urgent care facilities are prepared to respond, screening all patients for COVID-19 risk factors. We have a plan to protect patients, staff and visitors, while also providing necessary medical care.

COVID-19 Symptoms

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

If you are experiencing any of these symptoms or a combination of these symptoms, the Centers for Disease Control and Prevention advises:

  • Mildly ill patients - stay home and contact your healthcare provider by phone for guidance about clinical management.
  • Patients who have severe symptoms, such as difficulty breathing - seek care immediately.
  • Older patients and individuals who have underlying medical conditions or are immunocompromised - contact your physician early in the course of even mild illness.

Seeking Care
To prevent exposure to others, individuals who have mild symptoms are strongly encouraged to:

  • Call your healthcare provider for guidance.
  • Call Lutheran Health Network’s free Information Line Monday-Friday, 8 a.m.-4 p.m., at (260) 435-5050(260) 435-5050. A healthcare professional can help determine next steps.
  • Visit to schedule a telehealth visit with an experienced healthcare provider. Telehealth visits are $49 or can be submitted to insurance. Additional charges may apply if future testing is needed. Learn more about telehealth visits.

Protect Yourself and Others
Simple preventive actions can reduce the spread of respiratory diseases like coronavirus.

  • Wash your hands with soap and water or hand sanitizer containing 70% or more alcohol.
  • Cover your cough or sneeze with a bent elbow or tissue and immediately dispose of the tissue.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Clean and disinfect frequently touched objects and surfaces.
  • Stay home when you are sick with respiratory symptoms, except to get medical care.

Screening and Preparedness
All patients are being screened for COVID-19 symptoms and risk factors and we have a response plan to protect patients and our staff should it be needed. When a physician determines a patient meets the risk criteria, they will order testing and manage the patient’s care and ultimate disposition, in coordination with the Department of Health, as necessary.

Known Risk Factors for COVID-19

  • Travel from a high-risk area
  • Contact with a person known to be infected
  • Fever, cough and shortness of breath

Get More Information
Centers for Disease Control and Prevention (CDC)
Indiana State Department of Health
Allen County Department of Health
Lutheran Health Network Lab Testing – COVID-19 Fact Sheets